FAQs

1. What formats are available?

Our Instant download files contain the top 3 most popular formats in the embroidery world. Hus, Jef, and Pes version 1. If you cannot convert from these formats into the format that you need...contact me for assistance.

2. How do you digitize your designs?

I digitize all of the embroidery designs on this site myself. I use PE Design v7/Embird to manually digitize all of my designs. I have testers that work very close with me to ensure that all designs/projects stitch out to the maximum quality. No design/project is sold without being fully tested first.

Important NOTE:

You will NOT find any designs here that are auto-digitized.

3. When I make a purchase ... how are they delivered?

Embroidery Designs are delivered, via Instant Download, to the email address that you chose when you created your account with Stitched Impressions.

Embroidery Blanks & Supplies are usually shipped by USPS ~ priority mail, unless prior arrangements are made with me to ship in a different manner.

The shipping address used will be the one that you entered when you created your account with Stitched Impressions.

4. Do you offer your embroidery designs on a CD?

Yes, I do ... you will need to contact me @ stitched@cableone.net and make arrangements with me. There is a $5 fee. This covers the CD/Case and shipping. Shipping is by 1st class mail via USPS.

5. Do I need to create an account with Stitched Impressions?

Yes, you do. There are a lot of benefits of having an account with us. You can browse the site without an account, but to make a purchase you need your account. You will have a purchase history with a personal folder of all of your purchases with us ... and should you need updated status info on one of your orders, this will be the way we communicate. So ... if you have a pending order ... it will be your responsibility to check your account for updated information.

6. Oh NO!! I ordered a set that I already purchased ... Now what?

First off ... this is one of the benefits of having an account with us. Although the purchase history will start fresh with the new website, all of your purchases now will be logged and you can check if you are uncertain if you have already purchased a particular design set before you buy ... this is such a wonderful feature. If you do purchase and you find you already have that design set, you can choose another embroidery design set of the same value to replace the duplicate set you purchased. No refunds ... again due to the electronic nature of these types of internet sales.

7. My computer crashed ... what about my designs?

It is vitailly important that you always back up your designs. But, as we all know things happen. I will gladly work with you to replace your designs, but there is a limit, which will be determined on a case to case basis. Should it been an abundance of designs, there will be a service fee.

8. Do you offer digitizing services?

Yes, I do...and I also offer FREE QUOTES. The information that you would need to send me is the following:

• Time Frame when you need the design done
• Format
• Size of finished design
• Any other information that you think I need to know
• JPEG

Email all of this information to me @ stitched@cableone.net

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If you have questions, that you don't see answered here..please contact me and I will do my best to answer you asap

Thank you Shary Connell ~ stitched@cableone.net